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Learn How to Terminate the QuickBooks Crashes when Opening Company File Problem

by Markwilliam8506

Errors and issues while working on the QuickBooks application are common. The errors can occur while opening the company file and one such error is the QuickBooks crashing issue. If your QuickBooks closes unexpectedly, there can be a few possible reasons for the error. The error disables the user from operating QuickBooks and needs to be addressed immediately. If your QuickBooks crashes when opening company file, follow the steps provided in this article to resolve it.

If you are having trouble resolving the error on your own, you can get in touch with us at 1.855.738.2784 to get technical assistance with the error.

Reasons behind the QuickBooks Crashing Issue

The following factors might be causing the QuickBooks keeps freezing issue –

  1. There is damage to the QBWUSER.INI file which is causing the crash.
  2. The QuickBooks company file might be damaged or corrupted.
  3. The QuickBooks installation was faulty and the installation is not done correctly.
  4. A damaged Windows OS can also be causing the QuickBooks crashing issue.
  5. Your company file name might be exceeding the maximum permissible limit.

Recommended to read : QuickBooks Won’t Open Company File

Steps for Resolving the QuickBooks Closes Unexpectedly Issue

If your QuickBooks is crashing when opening company file, follow these steps –

Step 1. Utilize the System Repair Tool to Run a QuickBooks Repair

The QuickBooks System Repair Tool can be downloaded from Intuit’s website and then install on your computer.

  1. Install the QuickBooks File Doctor Tool and browse for your company file.
  2. Click on Continue and let the tool run a quick scan and repair your application.

Step 2. Repair the Files with .INI and .ECML Extensions

Repair the damaged QBWUSER.INI file by renaming the file and get the QuickBooks crashing issue resolved.

  1. Go to your QuickBooks Directory from the C drive and find the files with .INI extensions.
  2. Rename the file by right-clicking on them and selecting Rename.
  3. Add .OLD at the end of the file names as a suffix and hit Enter once done.
  4. Similarly, rename the entitlementdatastore.ecml file and see if the issue is eliminated.

Step 3. Quick Fix your QuickBooks from the Tool Hub

Run the Quick Fix my Program tool from the QuickBooks Tool Hub by going to the Program Problems tab. Once the tool runs a repair, see if the issues are resolved by opening QuickBooks again.

Step 4. Mend the Damaged .ND and .TLG Files Manually

Rename the .ND and .TLG files to fix the damage and eliminate the QuickBooks closes unexpectedly issue.

  1. Navigate to the QuickBooks File Directory and check for the files with .ND and .TLG extensions.
  2. Now, change the extensions of both the files by adding .OLD at the end of their names.
  3. Give effect to the changes by pressing Enter and rerun QuickBooks.


The QuickBooks crashes when opening company file issue can be easily resolved with the help of the steps provided above. If you are still unable to fix the issue, get in touch with our support team for immediate assistance by dialing 1.855.738.2784 .

You may read also : QuickBooks Won’t Open

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